Collections & Deliveries
Information about our collections and delivery services
Delivery
Please advise us of any site access restrictions at the time of order. Additional charges may apply where access is limited or requires special arrangements.
It is the customer’s responsibility to ensure suitable means of offloading are available on arrival. For safety and insurance reasons, our drivers are not permitted to assist with offloading.
If adequate offloading is not available at the time of delivery, the goods may be returned to our yard. A re-delivery charge will apply to the original order.
We and any third-party haulage providers acting on our behalf cannot accept liability for injury, loss, or damage arising during delivery or offloading.
Any changes to or cancellations of scheduled deliveries must be made at least 48 hours in advance.
Our standard delivery vehicle is a 7.5 tonne, 22 ft rigid.
Collections
Collections can be arranged at the time of order. Alternatively, please contact us on 01284 828184 or [email protected] with a minimum of 24 hours’ notice.
Drivers must arrive with appropriate PPE and full collection details, including order reference and collection name.
On arrival, drivers should remain in their vehicle and call to confirm they are on site. Goods will be loaded in accordance with the collection instructions, and sufficient time will be allowed for securing the load before departure.
Collection Hours
Monday to Thursday: 7:45am – 3:30pm
Friday: By prior arrangement only